Terms and Conditions
Delivery to United Kingdom
UK - Free of charge Royal Mail Special Delivery
All orders will be sent via Royal Mail Special Delivery and will be delivered next working day by 1pm once shipped. The item will be insured to its full value and a signature is required upon arrival.
Delivery to Europe and rest of the world
Europe - Trackable and signature required delivery - £10
Worldwide - Trackable and signature required delivery - £15
Europe delivery usually takes up to 5 working days once shipped. A signature is required upon arrival.
Worldwide delivery usually takes up to 7 working days once shipped. A signature is required upon arrival.
Please get in touch to know the exact shipping schedule of your order. If you require your order urgently for a special date or occasion, please do contact us before you place the order. We will try our best to fulfil your needs and an extra fee may be charged for the faster delivery service.
Please note that customers are responsible for all import duties, customs charges and delay of delivery which may incur at the point of entry into the destination country.
Return for Refund & Exchange
We sincerely hope you are delighted with your purchase.
However, if you are not entirely satisfied and would like to return the item for refund or exchange, please contact us as soon as possible and we will send you a return number and address.
Please be aware of that the item must be returned within 14 days of receiving the parcel. Return will not be accepted after this time. Refund and exchange will be carried out within 5 working days of receiving the item. All refunds will be credited to the original method of payment.
All items returned for refund or exchange must be unworn and in their original condition. All returns must be in their original package and packed safely.
Please note that we do not pay for the delivery cost of returning item. It is customers’ responsibility until the item is received by us. Therefore, we strongly suggest you use Royal Mail Special Delivery within the UK or a trackable and signature required delivery in Europe and worldwide for any return.
Commissioning or bespoke item is not refundable, but we will endeavour to fulfil customers’ expectation.
Order & Product Availability
Orders in stock will be shipped within 5 working days of receiving full payment. As soon as the item is shipped, a confirming email with tracking number will be sent to inform you.
If an item is occasionally unavailable the ‘make to order’ time usually takes up to 6 weeks. We will get in touch and inform you the remade information and delivery time.
Commission and bespoke item usually take up to 8 weeks to complete.
We provide a free of charge 12 months warranty from the date of purchase for all items.
This warranty covers production fault, material defect, damage in transit and loose of earring back only. If a damage occurs due to inappropriate use, accident, willful breakage and normal wear and tear, an additional fee may be charged for repair. We remain the right to assess and determine the event of any damage and repair.
Proof of purchase is required to validate the warranty. Any repair will incur a charge after this period. If a delivery occurs for repair, all cost of delivery will be customer’s expense unless an agreement has been made in advance.
Price & Payment
We reserve the right to review and modify the price of all items at any time without notice.
We accept payments via Paypal, major debit and credit card. Cheque and bank transfer are also accepted, if you prefer to use these methods please contact us.
All prices and payments are indicated and processed in Pounds Sterling (GBP). The actual price charged to overseas customers will be subject to the exchange rate and charges applied by your credit and debit card company.
Commission & Bespoke
If you would like to have your piece unique, such as using different material, particular size or any other requirement, please feel free to contact us and we are happy to work with you to create bespoke pieces.
If you have an item which you would like to repurpose, please feel free to contact us.
All items will be wrapped in acid free tissue and storage in recyclable, good quality and branded cardboard gift box to ensure items arrive safely and beautifully.
All parcels will be packed soundly and securely to ensure they arrive in perfect condition.
*All terms and conditions are subject to change. All rights are reserved by Sheng Zhang Contemporary Jewellery & Silversmithing.